Knowledge Base

The knowledge base is your Custom Agent's "reference material," determining what information the Agent can draw on when answering questions and executing tasks.

What Is a Knowledge Base

• A knowledge base consists of the Notion pages and databases you designate for the Agent to reference
• The Agent retrieves relevant content from the knowledge base when executing tasks
• The quality of your knowledge base directly determines the quality of the Agent's output

How Knowledge Base Quality Matters

Take a customer support scenario as an example:

• If the knowledge base is well-organized and covers common questions, the Agent's replies will be accurate and helpful
• If the knowledge base is sparse or messy, the Agent will give vague or even incorrect answers

Knowledge Base Configuration Tips

1. Organize with structure — Categorize content by topic and scenario so the Agent can find relevant information more easily
2. Cover common questions — Make sure high-frequency scenarios all have corresponding reference content
3. Keep it updated — Regularly maintain knowledge base content by removing outdated information and adding new material
4. Keep it concise and accurate — A bigger knowledge base isn't necessarily better. Redundant information can actually interfere with the Agent's judgment
5. Verify in practice — After adding new content, test with real scenarios to confirm the Agent can reference it correctly

Typical Use Cases

• Customer support — Product FAQs, pricing information, refund policies, etc.
• Topic research assistant — Past notes, web clippings, reading notes, and other reference materials
• Content generation — Brand voice guidelines, writing style guides, historical articles, etc.

Working with Other Capabilities

• Knowledge base + email trigger = automatically reply to customer inquiries
• Knowledge base + page edit trigger = auto-generate outlines based on source materials
• Knowledge base + manual chat = query internal knowledge on demand

Building a solid knowledge base is one of the most important prerequisites for using Custom Agent effectively. In many scenarios, maintaining a high-quality knowledge base matters more than building the Agent itself.